Sequoia Capital. Bret Taylor walks through the shift from per-seat SaaS to outcomes-based pricing — what to anchor on (resolution, CSAT, NPS), why incumbents struggle to follow, and how vertical specialisation creates pricing power. It directly mirrors the article's pricing and margin sections.
Listen for the anchors — resolution, CSAT, NPS — and test them against your own product; that mapping is what the article's pricing and margin sections build on.
Evaluate AI product pricing and specialization around measurable outcomes rather than seat counts.
None — but it lands best if you own pricing or product decisions for an AI product.
Last reviewed: May 18, 2026
Continue through the same learning path with the next curated companion videos.
18 minutesSee how approval gates can be implemented as explicit workflow checkpoints rather than informal manual review after something goes wrong.
4 minutesUnderstand why multilingual embeddings matter for private internal search and where local retrieval can reduce data-exposure risk.
17 minutesSet up a multi-agent coding workflow with explicit review boundaries so generated changes stay small, tested and owned.
Hand-picked external courses that go deeper on this topic.
University of Helsinki · MinnaLearnUniversity of Helsinki
The most trusted free AI introduction in Europe — built by the University of Helsinki, taken by over a million people, and available in English and 20+ other languages (including Estonian). No code, no math anxiety, and a certificate at the end. If you want the calm, credible version of 'what is AI actually', this is it.
Coursera · DeepLearning.AIAndrew Ng
Years after launch, still the cleanest starting point for anyone who needs to understand AI without learning to code. No math, no jargon, no hype — you'll finish able to have an informed conversation about AI projects.
HubSpot AcademyBrenna Zenaty, Adriti Gulati
Closes our biggest vertical blind spot: nothing in the catalog spoke directly to support and customer-success teams. HubSpot Academy is free, well-produced, and refreshingly concrete — it walks through AI-assisted ticket triage and a knowledge-base agent rather than staying abstract, and the certificate is free too, not a paywall bait-and-switch.
