33:49Sequoia Capital
Bret Taylor walks through the shift from per-seat SaaS to outcomes-based pricing — what to anchor on (resolution, CSAT, NPS), why incumbents struggle to follow, and how vertical specialisation creates pricing power. It directly mirrors the article's pricing and margin sections.
What you should get from this: Evaluate AI product pricing and specialization around measurable outcomes rather than seat counts.
Watch or know first: None — but it lands best if you own pricing or product decisions for an AI product.
AI Expert note: Listen for the anchors — resolution, CSAT, NPS — and test them against your own product; that mapping is what the article's pricing and margin sections build on.
