Bart Slodyczka. A practical n8n workflow that plugs into Zendesk, Gorgias or Freshdesk, replies to tickets with a RAG-backed answer, and feeds solved tickets back into the knowledge base. Closest match on YouTube to the architecture the article describes.
Kept despite the small channel because it's the closest YouTube match to the article's architecture, down to feeding solved tickets back into the knowledge base.
You can assemble an n8n support workflow that answers tickets with RAG-backed replies and feeds solved tickets back into the knowledge base.
Basic n8n familiarity and access to a helpdesk like Zendesk, Gorgias or Freshdesk.
Last reviewed: May 18, 2026
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