Liam Ottley. Customer support agents are Liam's bread-and-butter use case, and a sizeable chunk of this course is given over to RAG-grounded chatbots, escalation logic, and the no-code stack he uses with real clients (Botpress, Voiceflow, Make, n8n). The "anatomy of an agent" section in particular maps almost one-to-one onto the article's triage → answer → action → handoff structure.
It's a build-and-sell agency course, so skip the selling chapters if you only want the build — the 'anatomy of an agent' section is the piece that maps onto the article.
See how a support agent combines retrieval, escalation and workflow tools before production hardening.
No coding needed — the stack is no-code; just budget for the near-four-hour runtime.
Last reviewed: May 18, 2026
Continue through the same learning path with the next curated companion videos.
18 minutesSee how approval gates can be implemented as explicit workflow checkpoints rather than informal manual review after something goes wrong.
4 minutesUnderstand why multilingual embeddings matter for private internal search and where local retrieval can reduce data-exposure risk.
17 minutesSet up a multi-agent coding workflow with explicit review boundaries so generated changes stay small, tested and owned.
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Anthropic AcademyAnthropic Academy
MCP is the protocol that's quietly replacing one-off tool integrations across the AI tooling ecosystem. Learn it from the source. By the end you'll have built and deployed your own MCP server, connected an LLM client to it, and understood why this standard is the closest thing the field has to USB-C.
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Doubles as our sales and customer-support vertical pick and a genuinely practical agent-building course: you build an agentic sales pipeline (lead scoring, personalized outreach) and a customer-support data-insights pipeline as two of the five hands-on projects, taught by CrewAI's own founder. Requires basic Python, so it sits with our other builder-track courses rather than the no-code picks.
