# Consumer Complaint Letter Card

For the method in
[Writing a Consumer Complaint Letter From Your Own Receipts](/articles/consumer-complaint-letter-with-ai).
Facts, dates, and a specific remedy only — no legal threats, no invented consumer-rights claims.

## Not for

Legal threats or citing a law as applying to your situation. If the company does not resolve
things, escalate to a consumer protection agency or ombudsman, not a legal claim you cannot back.

## Facts (gathered before drafting)

| Field | Value |
| --- | --- |
| Order / account number (redact before pasting anywhere) | |
| Purchase date | |
| Amount paid | |
| Problem occurred (date) | |
| Requested remedy | |
| Response deadline requested | |

## Prior contact log

| Date | Method | Reference number | Summary of what was said |
| --- | --- | --- | --- |
| | | | |
| | | | |

## Draft letter

**To:**

**Subject:**

**Draft text:**

## Fact-check before sending

- [ ] Every date matches my receipts/correspondence exactly
- [ ] Every amount matches my receipts exactly
- [ ] No legal claim or law cited that I have not independently verified
- [ ] No threat made that I am not prepared to follow through on
- [ ] Full account/card numbers redacted from anything pasted into AI tools

## Escalation plan

| Step | Trigger | Action |
| --- | --- | --- |
| 1 | No response by deadline | Follow-up letter |
| 2 | No response to follow-up | Company's formal complaints process |
| 3 | Unresolved after formal process | Consumer protection agency / ombudsman: |

## The two prompts to reuse

**1. Draft the complaint**

```text
Using only these facts [paste redacted timeline], draft a complaint
letter to [company name] about [brief description of the problem].
Structure it as: what was purchased and when, what went wrong, prior
attempts to resolve it and their outcome, and a specific requested
remedy with a reasonable response deadline (e.g. 14 days). Use a
calm, factual tone — no legal threats, no claims about what law
applies, and do not state anything as fact that I have not given
you. If a detail is missing, leave a placeholder rather than
inventing one.
```

**2. Draft the follow-up**

```text
Draft a brief follow-up letter to send if there has been no response
to the original complaint by [deadline date]. Reference the original
letter's date and requested remedy, and state that the next step
will be a formal complaint to [consumer protection agency /
ombudsman service name], without threatening legal action.
```