# Client Update Facts Card

Use with [Client Updates Without Spin](/articles/client-update-without-spin).

## What this is not

Not brand copy. Not a place for AI to upgrade "blocked" into "great progress."

## Step 1: Facts first (before AI)

- Shipped / done: _______________________________________
- Blocked on (or "nothing"): ____________________________
- Next (actions + dates I checked): _____________________
- Confidence (on track / at risk / blocked - need X by date): ____
- Scope changes since last update (log refs): ____________

## Step 2: Format-only instruction

"Turn these facts into a short client status email. Keep tone plain. Do not add progress, confidence, or timelines beyond what I wrote. If something is blocked, put that near the top."

## Step 3: Spin scan

- [ ] "Great progress" - matches shipped items only?
- [ ] "Nearly there" - real date or vague reassurance?
- [ ] "On track" - honest if a blocker exists?
- [ ] "Should be fine" - hope or assessment?

## Step 4: Privacy

- [ ] No credentials, customer personal data, or confidential annexes pasted into the chat

## Escalation

- [ ] Same item at risk/blocked for 3+ updates - propose a call or scope decision